The outlook is an email server presented by Microsoft Windows which enables the user to exchange emails easily.

Along with the Microsoft vista, they introduced the outlook too as it was much needed for the users. It is a standalone version of the product presented as a part of the Microsoft office package. 

Many users have been using it for a long time. However, when users are using it, they tend to face a difficult situation as they see the issue of Outlook disconnected. In this article, we will discuss how to make sure that one doesn’t face this issue all the time and how to resolve it. 

How to Stop the outlook Disconnection using Five steps
How to Stop the outlook Disconnection using Five steps

What causes the outlook disconnection?

There are four things that could cause the outlook disconnection. 

  • Your connectivity 
  • LAN network password
  • Your computer
  • The offline mode in the outlook

How to resolve the issue of outlook disconnection? 

It is not strange to see the outlook getting disconnected all the time. There are many reasons why it could get disconnected but if you see this happening, here are ways in which you can mend them 

  • Start your pc again: Let us start with the easiest one. Whenever we face a problem, it is important to try to solve the issue by trying the easy way. Starting your PC again could help you resolve the problem of fixing the error “Outlook says disconnected”.

What happens is when you try to restart your computer, the booting system tries to fix every wrong end on their side. So if it is a minor issue that is causing such an occurrence of an error, then it will be okay if you just restart it.

    • Go to the windows icon
    • Click on it
    • There you will see the option that goes down as ‘power’
    • Click on that point. 
    • You will be given three options from which you have to choose restart
    • Click on it and wait for a bit to restart your computer. 
    • Try to form a mail and send it to someone to see if the issue is still persisting or not. If it is then you should follow the next step. 
  • Pinging the server: Even after you have restarted your computer and see that the issue hasn’t been resolved, you simply should resort to this step. First, you have to know where the problem lies. If you don’t understand the problem then you won’t understand how to fix it. 

The easiest way to know how to fix it is by ringing the server because as soon as you ping the server, you will know whether the problem was with the server or the system.

By bringing the server you can easily understand the role of data connection on both ends. It will help a lot. If you still cannot get it then you can ping the exchange system. Follow the steps to know how to do it. 

  • Make your way to Start
  • Make access to the Run utility 
  • Write CMD 
  • Click on OK.
  • Now you will see the Command Prompt window on your screen. 
  • You have to type up the command “ping followed by the name of Exchange Server 
  • Click Enter.
  • The ‘ping’ utility will operate for a few moments as you will be able to see the results in the aspect of Responses.
  • But if the responses don’t occur and you see “Request timed out”, then it means that the issue is similar to network connectivity or it could be Exchange server too. 
  • to fix this issue, you have to contact the Server team.
  • now the responses are added with some batches as
      • Sent = 4,
      • Received = 4, 
      • Lost = 0″
  • then it means that you have no issue considering the server or network connectivity. 
  • Check the password for the LAN directory: To check if the Microsoft outlook is still functioning, you have to check the LAN setting and the password in the following steps. 
  • Survey the Domain account to see whether it is locked or the password has been discontinued.
  • If the client that you are associated with wants to do a password reset for Domain, then let him. 
  • To reset it, you have to get admission to the active directory 
  • After that click on Users.
  • Now you have to scroll down to the user that you want to change the passwords for.
  • Select the user 
  • Tap on the Reset Password option.
  • type the new password substantiate it by entering the same password. 
  • The password has been set again. If this doesn’t resolve the issue then you have to resort to the next step.
  • Check the mode of the outlook: Has it ever happened that the error pops out which makes the Outlook says working offline. If it has happened to you then it means that the outlook is set on the offline mode. It can go that way mainly due to network issues or connectivity issues. That is the answer to the most asked question  “why is outlook working offline?” 

However, it can get on nerves. Many times the glitching part can cause the system to collapse and show the disconnection issue. Mainly it is the offline mode of outlook that causes the problem. Follow the steps to stop it.


  • Open.outlook by clicking on the ‘o’ icon. 
  • Look at the bottom of the outlook to see if there is ‘working online’ or ‘working offline’ is on. 
  • On the toolbar, right next to ‘home’ you will see send/receive option. 
  • Click on it. 
  • When you click on it, you will be given the option to change it. You will see the option ‘work offline’. If the icon appears to be grey then it is enabled. If not then follow the steps. 
  • Tap on the work offline button. You have to activate it first before proceeding. 
  • You will see that the ‘working offline’ option will be on. 
  • Now click on it again to disable it. It will ensure that you don’t have to think ‘My outline is offline and working itself again
How to Stop the outlook Disconnection using Five steps
How to Stop the outlook Disconnection using Five steps


  • Open the outlook first by double-clicking on the ‘o’ icon. 
  • Go to the menu option. Click on it. 
  • You will see many options from which you have to open the drop-down menu. 
  • Look for the option ‘work offline’. 
  • Click on the ‘work offline’ option which will appear in the drop-down menu. 
  • First, activate it by clicking on it. After it has been activated, deactivate it again by clicking on it. Once it has been deactivated, form a mail to see if the problem persists or not. 
  • If you see your outlook working offline and ask yourself ‘Why is my outline working offline’, all you have to do is follow these steps to stop it. also, find top employee monitoring software
  • Run the application in safe mode: Running the application in safe mode might do the trick too. Using it in the safe mode may do the trick. If the problem is there, launching a safe mode may remove the issue of disconnection. 
  • Make way to the Start menu 
  • Go to the Run program.
  • In the Run dialogue box, you have to type “outlook.exe/safe” 
  • Click OK
  • If there is an issue because of the extensions and the run on then disable it. 
  • Restart the system again. 
How to Stop the outlook Disconnection using Five steps Discussion
What causes the outlook disconnection? Your computer, the LAN password, your connectivity could cause the problem.
How to resolve the issue of outlook disconnection? There are many ways the issues can be resolved. To know them thoroughly, read them up.


We have provided you with the solutions to when the Outlook 2016 disconnected. It is not easy to work using a system that collapses that is why knowing how to solve it will go a long way.